Frequently Asked Questions

We offer several ordering methods.
– SBC Online. Please click the following link to access SBC Online.  Register your account, you will need your Customer Number as well as Liquor License number.

– Customer Service: Call us at 1-800-999-7557, option 1, Customer Service phone hours are Monday-Friday, 8a-3p or email at Sales@StandardBeverage.com

-POS Systems: Our services are compatible with Easy Spirits, EZ 4 U.

We understand that damage, errors, and payment issues will occur from time to time. For that reason, we have adopted the following Terms of Sale:

All sales are final.

• Any shortages, mis-orders, shipping errors or damaged product must be reported within 24 hours of the date of delivery, or the next business day.
• Drivers are only authorized to pick up product that appears in the pickup section of the invoice.
• Standard Beverage is not responsible for products that are damaged or broken by our retail customers, their employees or their patrons.

At Standard Beverage, we subscribe to the “POET” philosophy:

Perfect Order Every Time

We hold ourselves to high standards to achieve this goal, but the aim is simple…

• The Correct Product
• In the Correct Condition
• At the Correct Time and Place
• At the Correct Price

For all new off premise/bar/restaurant/grocery/convenience accounts, please email license to Sales@Standardbeverage.com.

Items in the pick-up portion of the invoice are not added to the invoice total.  When an item is listed for pick-up, the driver will write the credit amount in the adjustment section and deduct it from the invoice total.  If the item listed for pick-up is not picked up and credited on that day’s invoice, the customer will have to call in another pick-up request for the next delivery day.

Any outstanding balances must be resolved prior to the next order by calling our accounting team.  We will not be able to accept new orders until the balance is paid, or the issue is resolved. For any questions about your outstanding balance please call Accounting and choose Option 6.

No.  If you have additional items to be picked up, call Customer Service to have them added to the pickup document for the next delivery day.

If a product is out of date when it is received, it can be returned for full credit.  If the item is not on that day’s invoice, contact Customer Service for authorization to return the product on your next delivery date.

Orders should be inspected for damage at the time of delivery. Any damage found must be reported within 24 hours.

Report this damage to the driver, with proof of the breakage, and a credit will be applied to the current invoice for each bottle broken.  If you would like a credit for the entire case, the driver will remove the case from the store and a deduction will be given off the current invoice.  If the damaged bottle was discovered within 24 hours after the driver left please call Corrections to report this for pickup. Corrections 1-800-999-7557 option 2.

We have a solution for this situation in most circumstances, call customer service to have it set up for your business.

Items that are listed as non-shipped must be placed through our website via SBC Online and Customer Service.

Yes, list it on the keg deposit line for a $30.00 credit.

We understand that last-minute adjustments or cancellations sometimes occur. If a stop no longer needs to be made, please contact Customer Service at 1-800-999-7557 (option 1) to inform them of the change. Our Customer Service team will then relay this information to our Transportation Department.

We kindly request that order refusals be kept to a minimum so we can maintain our operational efficiency and keep costs—and prices—as low as possible.

If you noticed product that is damaged, please call this to our driver’s attention as quickly as possible. If you find hidden damage after a delivery, call us at 1-800-999-8797 Option 2 to reach our corrections department.